外贸业务员每天都有大量的邮件要回复，所以我们需要提前准备好外贸邮件模板来提高我们的工作效率，写出一封专业的外贸邮件对外贸业务员来说更是尤为重要的。

本文为大家准备了6个必备的外贸邮件模板，供大家学习参考。

一、收到首次询盘的回复模板

收到首次询盘的客户，我们一定要尽可能有针对性的回复，要让客户感觉到我们的重视，也能彰显出我们的专业，加大成交的可能性，

Dear [Name],
Thank you for your interest in our company and products. Attached is the proposal for [Product/Service], which is specifically designed to [highlight product benefits].

This model stands out due to its competitive price, advanced technology, and strong market demand. We believe it could bring great value to your business.

Please feel free to contact us for more details or assistance. Looking forward to your reply!

Best regards,
[Your Name]

二、收到订单，确认细节的邮件模板

首先要感谢客户的支持，表示收到了订单，我们会尽快跟进订单，需要尽快确认细节，没有问题的话就会尽快发货。

Dear [Name],
Thank you for your order and continuous support.

We have received your order for [Product/Quantity]. Could you kindly confirm if the quantity of [X units] is correct? If everything is in order, we will proceed with shipment promptly.

Looking forward to your confirmation.

Best regards,
[Your Name]

三、客户付款，告知已经收到了货款的模板

当客户付款之后，记得给客户发送确认订单的邮件，并且告知预计发货的时间。

Dear [Name],
We have received your payment for [Order Details].

As promised, we will ship your order within [X working days]. Once dispatched, we will send you the tracking number and shipment details.

If you have any questions, feel free to reach out.

Thanks & best regards,
[Your Name]

四、订单发货之后，通知客户发货的邮件模板

发货后记得呀通知客户货物当前的运输情况，附上订单号、发货单号、运输方式和发货日期。

Dear [Name],
Thank you for your trust in us.

We have shipped your order [Order Details]. Below are the shipping details:

• Tracking Number: [XXX]

• Shipping Method: [Courier Name]

• Estimated Delivery Time: [X days]

You can track your shipment here: [Tracking Link]. Should you have any questions, don’t hesitate to contact us.

Best regards,
[Your Name]

五、客户如果没收到货，回复邮件的模板

向客户解释没有收到货的原因，以及目前货物的最新状态，并表示我们会第一时间关注最新配送状况。

Dear [Name],
We understand your concern about the delay in receiving your order [Order Details].

Our tracking shows that the package is currently in transit and is expected to arrive at your local delivery office soon. Global shipping updates might be delayed due to [reason, e.g., holiday peak].

We sincerely apologize for the inconvenience and will monitor the status closely. Please let us know if there’s anything else we can assist with.

Thank you for your patience.

Best regards,
[Your Name]

六、提醒客户签收货物的邮件模板

货物处于签收状态，但是由于客户在忙或者其他事情没有确认收货，记得提醒客户去确认收货。

Subject: Order Delivery Confirmation

Dear [Name],
Our tracking indicates that your order [Order Details] has been delivered.

Please verify the items upon receipt and confirm everything is in good condition. Should there be any issues, please let us know immediately so we can assist you promptly.

Thank you for your attention.

Best regards,
[Your Name]