您可以对照下述常见买家下单报错页面截图和文案，了解买家无法下单的原因，并向买家进行解释。

关于印度地区用户下单问题，点此查看详细信息。

买家后台报错截图

买家后台显示的报错文案

报错原因（仅供卖家参考）

参考说辞（请结合实际情况修改后再发送给买家）

Sorry, this item is no longer available!

该产品已经被下架（被平台或卖家下架），请买家提供产品链接核实产品的在售状态。

Please provide the product link and let me have a check.

This product can't be shipped to the selected region.

1. 卖家不支持运送该产品到该国家，请卖家核实运费模板是否支持运送到该国家；

2. 某些产品在特定国家是限制销售的，买家可能购买了这些产品。

Sorry, this product can't be shipped to your address.

Max. 1,000 English characters or Arabic numerals only. No HTML codes.

留言框只接受英文字符。如果留言中包含非英文字符，买家会收到该错误提示。

Please provide the content you are filling in and let me have a check.

Or you can tell me your requirements directly.

The products in your shopping cart is/are not available for order.

建议与买家确认对应产品链接，核实产品在售状态、库存及是否可以销售/配送至买家所在地。

Some items might not be available for ordering currently. Please select other items instead. 

PC：

Sorry, this order is failed due to internet connection problems. You can go back to shopping cart.

APP：

Sorry, the system cannot process the order at this time. Please try again later.

或者

Sorry, we currently cannot process your order. Please try again later.

请到卖家后台-营销活动-客户营销-黑名单 中核实您是否将买家加入了黑名单，导致该买家无法在您店铺下单。如有需要可以将买家移除黑名单。

若已移除黑名单：

There might be some system problems, please refresh the page and try again later.

This product is sold out or the seller discontinued selling this product.

1.建议核实产品在售状态及库存，及时补充库存或者推荐店铺内其他商品供买家下单；

2.请到卖家后台-营销活动-客户营销-黑名单 中核实您是否将买家加入了黑名单，导致该买家无法在您店铺下单。如有需要可以将买家移除黑名单。

Due to product setting in system with limitation for user to place order, this item might not be able for ordering currently. Please try to select other similar items for ordering if possible. 

Please update your address in order to be able to place an order.

买家没有设置收货地址或收货地址信息不完整。建议买家设置好收货地址。

This error might be resulted from incomplete address information.

Please check if there is any missing information in your shipping address.

PC:

We're sorry. This item is limited to X piece per customer. Please adjust quantity.

Purchases are limited to XX pieces.

APP:

Sorry,you have exceeded the number of items for this purchase.

1.商品或者买家享有的优惠活动设置了单个买家限购数量；

2.物流方式本身或者运费模板设置对重量有限制。当买家填写了多个数量下单时，超出已选物流方式的限重，则会收到提示最多只能购买**件。此类情况也可尝试请买家分开数量下单或者选择其他物流方式试试。

Sorry, due to system limitations, there is a limited purchase quantity for this promotional product. Please try to select other similar items for ordering if possible. 

For system security reasons, we need to verify your identify. Please open this

link: https://isc.alibaba.com/kyc to complete the verification or check your

email for instructions.

Prior to completing verification, you will not be able to place any orders.

买家账号需要做安全认证。建议买家及时完成认证，认证链接：isc.alibaba.com/kyc

Your order is rejected due to security issue and detailed info. will be sent to your registered email address.

Please check your email box within 24 hours or open the link: https://isc.alibaba.com/kyc to complete the verification.

PC:

OOPS! Looks like your account isn’t authorized to view this page.

APP:

Sorry, your account does not allow you to purchase international products online. 

买家错误注册了卖家账号，建议买家重新注册买家账号。

Scenario1: You are registered as China mainland user who cannot purchase here.

Scenario2: Either the first name or the last name information is missing in your AliExpress profile. Please complete it as soon as possible.

Captcha

买家短时间内下单操作过于频繁，需要输入验证码进行验证。如输入验证码无法解决，建议买家更换浏览器试试。

You have been keeping placing too many orders in a short time. To continue shopping, please enter correct code to complete the verification.

PC: 

APP: 

PC:

A Cup

APP:

System error. Please try again

请到卖家后台-营销活动-客户营销-黑名单 中核实您是否将买家加入了黑名单，导致该买家无法在您店铺下单。如有需要可以将买家移除黑名单。

若已移除黑名单：

There might be some system problems, please refresh the page and try again later.